When is Fiber Coming to My Neighborhood?30 comments
From more bandwidth to smoother video calls to higher speeds supporting multiple devices in the home, you’ve heard that fiber can make a big difference in the way you experience the internet.
Trouble is, it’s not in your neighborhood yet, and you aren’t sure when it’s coming.
So how do you find out? What does it take to get it? Can you do anything to hurry it along?
Here are answers to your important questions.
Why isn’t fiber service in every community throughout the country?
Internet service providers deploy fiber, bringing it from their connection node or central network office to individual homes. This is called Fiber to the Home (FTTH). There are many factors that go into a provider’s decision to install fiber and then to carry out the process. It’s not so simple. Here’s what’s considered:
- Budget – Fiber is very expensive to deploy and install, not just for the fiber itself, but also for the equipment that is in central offices and out in field stations. Making the decision to introduce fiber to a new development (a greenfield) or to an older established area (a brownfield) is based on a calculation of the percentage of households that will order the new service. Also taken into account is the future profitability, and that involves a projection of the number of households that will adopt fiber and then maintain the service.
- Geography – Providers need to study the challenges posed by topography, mountains and rural or remote locations
- Proximity – Related to geography, providers primarily target areas for expansion that are relatively near to existing fiber infrastructure to reduce the funding needed for construction. (This varies by provider and geography, of course.)
- Workforce – Deploying fiber involves a large number of people and the coordination of many teams. Independent contractors do most of the fiber path creation and digging, while employees of the local provider do the finishing touches and connecting of customers to the network.
How can I bring fiber to my community?
Do your research online to see which internet provider(s) near you install fiber. Then contact them to request a serviceability study. All of the factors listed above (from budget to proximity) will determine if you can indeed get fiber service. The more residents you enlist to request fiber service, the better. (See Budget above.)
The provider will make an evaluation to determine what’s possible and the best solution.
Once deployment begins, how long does it take?
Ideally, once the construction crews come in and you see yard signs, you’re about two to three months, possibly more, from the launch date to “fiber ready.” That schedule, of course, is subject to many factors from weather to installation obstacles to permissions snags.
Providers are working to make neighborhoods fiber ready
Many service providers report that they add new fiber-eligible addresses weekly. Stay up to date on progress in your area and areas close to you. Keep in mind that no area will ever be 100% fiber. It’s important to be patient and realistic, while doing what you can to request fiber service. Once you get it, enjoy the performance.
Frontier Fiber is built for the way you live today—and tomorrow.
If you’re still on the lookout for the right ultra-fast internet connection for streaming, gaming, working from home and running your smart home—all with enough bandwidth for everybody, find out about Frontier Fiber. Then check our Fiber Expansion page to see when it’s available at your address.
I live in a rural area of zip 75189. Currently the only type of internet available is via satellite.
I talking to a Frontier technician they indicated your fiber service is being laid in my area. I would like to know when it might be at my door step.
Exact address is: 18809 County Road 1090, Royse City, TX 75189
I have spoke to your customer service line and they cannot tell me anything.
I look forward to your quick response.
Hi Rusty. I checked with the field this morning and they advised that this address is part of the build area but were unable to provide a specific ETA. I do advise you remove your comment after you see this reply to protect your privacy. ^Michael
Hello. I am living in zip code 75044. Would you please check when the fiber service is available? Thank you.
Hi there! We do serve Garland but we would need to check an individual address to know for sure. Single family homes are the lease complex to connect, but multi-dwelling units like apartments and town homes can be a challenge and typically require arrangements with an entire property to bring in fiber service. You can check availability at a specific address at http://www.frontier.com/order-online. We can also check your address on Social Media. You can message us on Facebook at m.me/FrontierCorp or on Twitter at twitter.com/AskFrontier. ^Michael
Hey there, I live in the 75762 zip code in Flint, Tx and was curious when Fiber would be in my area or how much I could pay to get it?
Hi Nate, thank you for your interest. I looked up Flint, TX and unfortunately it’s not within our service area from what I can see, so we wouldn’t be able to provide our services directly. ^Michael
Hey we live far and inbetween at the zip code 41572 KY and we desperately need better internet service! We can only get satellite internet for horrible prices and been denied by companies to lay fiber at my home and it is unbelievably upsetting
Hi Burke, thank you so much for your interest! Unfortunately I do have some sad news, we’re not a service provider in the great state of Kentucky! I’m sorry to have to say that. We service 25 states (https://fybr.to/3RJuipc), including multiple that you border which may explain it if you’ve seen our advertising. At the present time I’m not aware of us expanding into states we don’t currently serve as we’re busily working to upgrade the infrastructure to fiber in those that we do! ^Michael
I had fiber installed on my street about 2 months ago, had a rep out to sell me service and was ecstatic, however we are out another month since then and my address is still not showing in the system. How long does it take to show in the system? Maple Ave 06066
Hi Jess, if we built out on your street your home should show as available. This may be an error. If you can reach out to our social media team on Facebook (https://fybr.to/3QUJuil), Twitter (https://fybr.to/3QTNwYf), or Instagram (https://fybr.to/3QYlWZM) you can message us privately with your address and we will not only check, but contact our engineers to add your address if we mistakenly left it off. ^Michael
Hello, haven’t received the flyer, but my neighbors have. My zip is 25414 WV. Will it be coming to the entire county or just certain areas and how soon?
Hi Julie, we have to check service availability to a specific address. If your home is qualified for fiber you will have most likely seen us installing the cable on your street. You can reach out to us on Social Media and we can check your specific address. We’re on Facebook (https://fybr.to/3LrmiXR), Twitter (https://fybr.to/3RXs5XF) and Instagram (https://fybr.to/3RZ7mCS). ^Michael
I see that there are are crews working in the Caddo Mills Tx area of 75135 and was wondering if there is any projected time for it to be up and running here? I have Satellite and let’s just say I want my Fiber back!!! I moved out here from Irving texas and the only thing I miss about that city is you guys.
Hi A.E. Martin, thanks for the question! Unfortunately we can’t provide an availability estimate because there are many factors that go into the build beyond the outside wire work. The good news is that when you’re seeing us do that work in the field it’s for Fiber and it will be available soon! ^Michael
I seen Frontier construction flags in my front yard, on Norman Road, in Brockway Township! Are We about to get an upgrade to cable? Or are we really getting lucky and getting fiber? Either way it will sure be better then DSL.
Hi Jim, I’m not able to be specific regarding your area but we’re aggressively building and expanding our fiber network on the road to 10 million passings by 2025! What you’re seeing could be locate markings for our build but could also indicate any other utility’s upcoming work. ^Michael
We live in a rural area off Hwy 49 in Charlotte, TN. Fiber optic lines have been laid in our area, but we have not received news that it is available. Why is it taking so long and it seems to be those that reside in rural areas that are being overlooked.
Hi Rebecca, at the moment we’re unable to provide projected info on availability of Fiber in our footprint, but rest assured we’re building aggressively and our goal is to reach 10 million potential subscribers by 2025 and last fall we reached the halfway point ahead of schedule. That said, fiber lines being laid in an area are not necessarily an indication of available fiber to the home service. That construction is at the neighborhood level passing homes in a residential area with terminals or vaults being placed for connections. Fiber is also laid between towns, central offices, or for private network builds which are completely unrelated to individual home connections and these types of builds are often confused with our Fiber to the home build. ^Michael
I live at Richmond Ave. Richmond, IN 47374 I know fiber is being installed all over the city, is there an a time frame for my block to be installed?
Hi Shawn, this site should help out https://frontier.com/why-frontier/why-fiber-internet/fiber-expansion. It will show you when you’re qualified or provide an estimate for availability which will follow the completion of the build. ^Michael
I received an email from frontier (actually frontier domain) saying frontier fiber is being built out for my address. I’m in 92557, single family home. The service is already available one street over (and has been for a decade or more) but they never finished the build out. There is already a hub close due to frontier fiber being so close already. How do I check progress? The frontier address check says fiber not available.
Hi Brian, we recently created this site https://frontier.com/why-frontier/why-fiber-internet/fiber-expansion which you can use to check your address or status. Unfortunately we’re not able to provide any other info but we are actively expanding our footprint in many cities and states. ^Michael
I live in zip code 33592 on Monaghan St and according to your coverage map, fiber is here. When I called last night to turn on service, the sales agent checked and said that fiber service is not in our subdivision. She had no further info. Any idea when I’ll be able to go back to fiber? I’m currently using the other service and it’s not anywhere near the speeds they sold me. Appreciate your response. Thanks, Bob
Hi Bob, thanks for your comment! As you are no doubt aware, demand for fiber is very high due to its unmatched performance and because of that we’re building and expanding as rapidly as possible. To make sure we’re doing so as strategically as possible we recently launched https://frontier.com/why-frontier/why-fiber-internet/fiber-expansion where you can sign up for availability updates. You can also reach out to our team on Social Media (linked below) in private and we can check your address! Hope this helps! ^Michael
How can I get a true update on when Fiber will be installed in the Riverside community, which I live off of Marcum Lane, Harpers Ferry WV 25425. I cannot get a real answer from Tech support and I can’t believe what they tell me.
The best place for status updates of our build and to request expansion to your area can be found at https://frontier.com/why-frontier/why-fiber-internet/fiber-expansion. To say demand for our fiber is massive cannot be overstated and we understand why, the performance is unmatched. Be sure to share that site with friends, neighbors and family as well! ^Michael
We live in zip code 06277 and was wondering if we will be available for your services in the near future. We are very tired of our services that we currently have.
Hi David, we recently launched https://frontier.com/why-frontier/why-fiber-internet/fiber-expansion where you can check status for your area and nominate your community. Hope this helps! ^Michael
Hello, I received a couple of flyers that fiber is coming and saw the workforce down the road working on it a few months ago but they are completely gone now. Can you please tell me when they will resume or are planning to resume. My area code is 75474 in Quinlan TX. Thanks!
Hi Bob, we set up this site https://fybr.to/3Zj6RGj to help with inquiries about fiber availability. You can check availability and even nominate your area for future expansion. ^Michael