House and fiber optic cable

What Do I Need to Install Fiber-Optic Internet in My House?

Comments 28 comments

Once you’ve made the decision to connect your services—from internet to TV to phone—via fiber-optic, you’ve done the hard work. Now it’s time to think about the installation. Here’s your guide on getting ready for your install. And having it done professionally by your provider is recommended. It’s much easier, and you’ll benefit from their experience.

How will fiber get to your house in the first place?

Fiber-optic is delivered via a cable, either from underground or an aerial power pole, that goes right into your house. This is called Fiber to the Home, which is just what you want if you can get it. Your internet service provider will bring it right to your door.

Of course, it’s what’s inside the cable that counts. Fiber-optic technology sends the data as pulses of light through hair-thin strands of fiberglass. Information travels practically at the speed of light, giving you more reliability and less latency or buffering.

You should not need to purchase or provide anything for your installation. Your provider will come to your home with everything you need. That includes your Optical Network Terminal (ONT), which converts the optical signal coming through the fiber into signals for your router and from your router to any extenders, if necessary. You shouldn’t need to have any backup equipment. Your ISP usually will supply a router, or you may purchase your own.

Who does what on install day

You Your technician
Clear a path at the access point where service will enter your home, either in your garage, basement or a closetInstalls the ONT (Optical Network Terminal)
Make sure a grounded outlet is accessibleConnects ONT to power
Have a router location designated and clear of all clutterRuns wires from ONT to the router
Tell your technician about any known dead spots in your houseTests signal strength with a Wi-Fi scan and advises on your need for extenders to improve coverage
Sit back and relaxConnects extenders if you need them
Connect all your devices to your new fiber-optic networkChecks to make sure that everything from your router to computers, tablets, smart home devices and wireless phones are all working

A few tips to make the most of your new fiber network

Router location. Pick a central location in your home, on the second floor, if you have one. Install it up off the floor. Your technician can do a walk-through with you and give you advice on your selected location and make a different recommendation.

Use your provider’s router. It’s tempting to invest in your own router. Here’s the catch: You will be 100% responsible for the software updates and maintenance. If you use the router from your internet service provider (ISP), you won’t have to worry about software updates, as they’re applied automatically. And if something goes wrong, your provider can help resolve issues by “seeing” the state of your home network devices. What’s more, they’ll take responsibility for repair or replacement.

VoIP phone service will give you a backup battery. Your fiber-optic VoIP phone service will have a battery backup located in the ONT. If there’s a power outage in your home, you’ll still have many hours to use the phone and call for any emergency help you might need. If you’re getting only internet service, you won’t have backup for your internet and router. All components need to be powered to work.

Make note of your network name and password. Your technician can show you where these are, right on the label on your router. Take a picture of the label with your smartphone. After your install, when you’re settling in to your new service, you can take the time to change these to more personal ones of your choosing.

As soon as your fiber-optic installation is complete, you can start enjoying it.

28 responses to “What Do I Need to Install Fiber-Optic Internet in My House?”

  1. Frontier Communications says:

    No two installations are the same, some don’t require any drilling, some do. Typically, our Fiber equipment is wall mounted. Sue

  2. Gail says:

    Is it worth doing now, or should you Waite till you own company puts it in. Seems like a lot of trouble for us to go through now. Please give pro,s and con,s. How do you know if the person knocking on your door is good, or just another con sales person?

    • Frontier Communications says:

      Hi Gail! If you’re in an area that we’re expanding our fiber service to of course I’m going to recommend you go with us! Now if you currently have any other service and fiber is an option, even if not with us, it’s still the superior technology so I still say go for it!

      The pros of fiber are that it’s the absolute fastest and lowest latency internet connection technology available. Every other technology and even your cell phone towers are fed with fiber. It’s also symmetrical, which means that the upload speed is the same as the download speed. Historically this wasn’t necessarily as important, which is why many technologies were asymmetrical with upload speeds only a small percentage of the download speed. More recently, that has changed. Growth for upload speed demand is greatly outpacing the growth for download bandwidth. For cons, some may find the installation a bit invasive as we have to connect your home up to the new network with an aerial or buried line.

      When our fiber service is available we may canvas neighborhoods with pamphlets or with visits from door to door reps. Our reps should always be uniformed, professional, and have a Frontier ID visible. If you experience anything less than that we want to know and you can message us on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). Hope this helps, let me know if you have any other questions!

      Michael

  3. Austin says:

    What is the fiber run distance limit to my house that is included in the free installation? My house is about 400 ft from the street where the fiber is.

  4. Kevin says:

    If a conduit is needed underground to install fiber from the pole to my garage, what size conduit do I need. It will be 75 feet long from the pole to my garage.

    • Frontier Communications says:

      Hi Kevin. You would normally want a 1.5″-2″ conduit, but you would not typically have to place this yourself. We will usually do this as part of the buried drop work, either with conduit or direct bury, at the time of install. ^Michael

  5. Garrett says:

    My existing internet (cable) and plain old telephone service (copper wire) both are in separate 2 inch conduit. Can Frontier use the same telephone conduit for the fiber?

    • Frontier Communications says:

      Hi Garrett. Typically this would not be an issue but it will depend on where the terminal your home would be connected from is located.

  6. Lisa says:

    Hi I was wondering how I can get fiber ran or is it even available in my area ? I need something my kids are in school and need internet badly. I have HughesNet but it’s terrible. Please I hope yall can help.

  7. Frontier Communications says:

    Hi Lisa! We’re working to expand our fiber footprint as quickly as possible. We’ve made it available to more than 4.4 million so far on the road to adding over a million this year. Our goal is to pass 5 million homes and businesses in total this year and our moon shot is to exceed 10 million fiber eligible homes and businesses by 2025. Much planning goes into our fiber build, but our priority is bringing connectivity to our existing customers in the communities that need it most. If you reach out to us on Social Media – Facebook PM (https://fybr.to/3dZnS6p) or Twitter (https://fybr.to/3Q6UmJH) we can check to see if Fiber is available or if we have updates on builds in your area. If it is available, you would probably be aware from recent construction efforts in your neighborhood, but we’re still happy to check and see if we have near term plans for your area!

  8. Douglas Roth says:

    Flyers were distributed in my neighborhood, and I’m told Frontier FTTH will be arriving in September 2022. My neighborhood has underground powerlines – no telephone poles. The power, phone, and cable all terminate at one corner of my walkout basement and enter the house into our utility room where the breaker panel is located.

    My question: There is no ethernet cable in the house. I assume the OTN will be located in the utility room, but I would need the WiFi Router located two floors up on the other side of the house. Will the Frontier technician run Cat 6 cable through the house, or is that the homeowner’s responsibility?

    • Frontier Communications says:

      Hi Douglas, in some limited cases our techs will run new cabling, but generally that wouldn’t happen across 2 floors. Instead, we utilize existing coaxial wiring using MoCa technology, which supports up to 2.5Gbps of bandwidth, more than enough to transport all the way up to our 2Gig symmetrical service from the Optical Network Terminal to the home Router and Eero Mesh devices.

  9. Ann says:

    My existing phone and internet service is underground and the fiber optic cable is aerial on the electric line. How is the fiber optic brought to the house from the other side of the road? Also will a unit need to be placed outside on the house (like the existing service) and a unit inside the house (like the existing relay switch). Can I have two lines from the ONT run so I can change the location of the router or is it one line and make the router location permanent forever.

    • Frontier Communications says:

      Hi Ann, if you’re referring to our fiber footprint it’s odd that we would put the fiber in aerial if ours and any other service are buried in your neighborhood today. With many of your questions, including this one, I can only speculate. We can install with an aerial drop directly to your home if that’s how our fiber is to be connected at homes in your area or it may require a bore under the road in front of your home and be buried. The fiber can terminate at the ONT in a weatherproof enclosure or ingress into the interior with the ONT mounted inside. From there, we can use existing coaxial wire or Ethernet between the ONT and router. The coax would use a technology called MoCA 2.5 which can transmit up to 2.5Gbps and the Ethernet would be either Gigabit or 2.5GBaseT. Our tech will usually only set up a single cabling option from the ONT to the router, but it’s possible if you have coax in your home you’d have several options readily available and additional drops as Ethernet can always be done as an option. We also have Eero 6 Pro mesh available which may preclude the need for additional cable runs or help to better support them by having multiple Eero units wired. I hope this answers all your questions! ^Michael

  10. Delores Glenn says:

    Hey, I’m wondering also when will this service will be up and running in my area? The lines have been run along the power poles and yes I have internet service with HughesNet which isn’t worth having and my daughter lives close to me and she has 2 children in school, she has no internet except her iphone hot spot. Help! Thx

    • Frontier Communications says:

      Hi Delores, if you’re in our service area, when we complete the build we offer it for sale as quickly as possible. If you can reach out to us in private on Facebook or Twitter (m.me/FrontierCorp or Twitter.com/AskFrontier) we would be happy to check for you. ^Michael

  11. Mary Ann says:

    Can optic be run on a pvc pipe yhsts buried under a paved driveway that contains an extension cord if there is space for the cable, & where it’s exposed, can it be covered with a piece of rubber hose?

    • Frontier Communications says:

      Hi Mary Ann! I suppose it can, but we wouldn’t normally run a buried drop in such a way that any part of it would be exposed. When we bury a drop the entire path is buried including under driveways and side walks and sometimes even the road. If you place an order and have any additional questions or concerns about the buried drop we’re happy to help out, please reach out to us on Social Media, either Facebook, Twitter, or Instagram. ^Michael

  12. Lynn says:

    Hi
    The outside of my house(middle terrace) is ready for fibre but my kitchen is at the front where it would be and my tv is right through the other end of the house at the back would it be possible to put the cable over the top(roof)and come down at the back wall into the lounge.

    • Frontier Communications says:

      Hi Lynn, the installations are very versatile and no two are the same so it’s unlikely there would be any issue. The fiber connection and optical terminal are usually located in a garage or utility area near where other wired utilities (power, copper phone, cable) would come in and then utilizes existing home wiring for connectivity within the home. Hope this helps clear up some info. ^Michael

  13. Jack Welchon says:

    I have COMCAST now. Can you hook GOOGLE to the existing coax line already running into my house? I am rarely home thru the day and will not be there to let a tech inside. Could I do the inside setup myself?

    • Frontier Communications says:

      Hi Jack, at the present time we don’t have a self installation option and we do need someone over the age of 18 to be present during the installation. The fiber install does require the set up and placement of equipment inside and outside the home that requires someone who can help make decisions throughout the process. ^Michael

  14. Carole says:

    How long does a installation usually take. The appointments are scheduled as two hour increments.

  15. Joe says:

    I currently have Comcast’s cable running through about twelve feet of half inch conduit from their box on the wall to the modem. It has one gentle bend. Can Frontier use the same path? I want to avoid an exposed cable.

    • Frontier Communications says:

      Hello Joe. Based on the description you’ve provided I don’t believe this would be necessary for the optical cable, but ultimately it would be determined at the time of install with our install technician. When we bring Frontier Fiber to your home it connects to an Optical Network Terminal (ONT) that is usually placed on an exterior wall in a weatherproof enclosure or the interior side of an exterior wall without much cable routing being necessary. The ONT is then connected to the router with Ethernet which routes very easily. ^Michael

  16. David Vega says:

    I got an exterior box that has Spectrum connected,It’s that the one they will use for connecting the fiber optical wires?I have Internet on la no tv..

    • Frontier Communications says:

      Hi David, good question! While our install may use the coaxial wire inside your home the outside ingress point for cable service wouldn’t typically be shared or used. Fiber requires a device called an Optical Network Terminal which the fiber line connects to. The ONT is sometimes mounted in a weatherproof enclosure outside the home near the other utilities or inside with the fiber line being routed to it. The best choice is typically determined on install day between the homeowner and our technician. ^Michael

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